Q. = I made a reservation for a hotel in Athens Greece form a list of Athens hotels or Greek hotels a travel agent or an internet site suggested to me. After getting there to my surprise the hotel did not meet the standards which was told I will be getting. Example there is no swimming pool, no private WC, and no tennis courts. Is the Athens hotel owner or Greek hotel owner responsible?
A. = The responsibility towards the consumer is entirely the organizer’s and/or the travel agency’s, that is to say the tourist agent, from which the customer bought the organized travel package, and this is even for the services that are not produced or provided by the organizer and or travel agent directly, but by other collaborating enterprises (example, hotels, organized excursions, transportation services, etc). Therefore beware when reserving a Athens hotel from an internet site.
Q. = What is the procedure to reserve a room or an apartment in one of the Athens hotels or in the Greek hotels in general?
A. = Customers should communicate with the owner or management of Athens hotels or Greek hotels and make his reservation request by phone or fax or email or by telegraph.
Q. = What is the usual procedure to make sure that a request has been accepted?
A. = Within 3 days, owners or management of the Athens hotels or Greek hotels in general, who are interested in your reservation should send you an answer to let you know if they accept the reservation for renting any of their rooms or apartments requested by the customers. Owners should answer in writing or by telegraph or email or by fax stating that they accept the reservation requested by the clients.
Q. = I made
an inquiry about a couple of reservations I need in hotels in Athens
Greece. What is a fair deposit one should pay for reservations in Athens
hotels or in Greek hotels in general?
A. = The owners of Athens hotels or Greek hotels can ask an advance of up to 25% of the total of price of the stay for all the days reserved. The deposit though should not be inferior to the rent of one day. The reservation is considered complete with the payment of the deposit that was determined and with the written acceptance of the reservation by the hotel owner.
Q. = I made couple of reservations for different hotels in Athens
Greece. Can I cancel the reservations I made for any or some of the Athens hotels or generally Greek hotels?
A. = When one reserves rooms or apartments part of a complex of any Athens hotels or Greek hotels, to be used for a predetermined time period and the rooms are used for part of the period, the customer has to compensate the Athens hotel owner with half the price that was agreed for the period that was not used by the customer.
Q. = What if the
customer informs in writing at least 21 days before the reservation
dates that he has changed his plans?
A. = If the customer informs in writing the owner of any Athens hotels at least 21 days before the reservation dates, then the customer is exempted from the compensation he has to pay. The owner of any Athens hotels is obliged to return the deposit that was collected.
Q. = Should we understand that any reservation can be cancelled
21 days prior to the time of arrival and the customers are legible for full refund?
A. = Yes, this is correct.
Q. = I stayed overnight in a hotel in Athens Greece. I really liked this place and don’t want to leave this hotel which is cheaper than the other Athens hotels or generally Greek hotels. Do I have to leave?
A. = The renting of Athens rooms or Athens apartments part of a Greek hotel complex is considered to be for one day only, unless otherwise agreed between hotel owner and customer.
Q. = Concerning hotels in Athens Greece or Greek hotels, at what time does one have to leave Athens hotels or generally Greek hotels so that extra charges don’t occur?
A. = In the case that the Athens hotel owner or the customer wants to dissolve the lease agreement, the customer is obliged to vacate the Athens rooms or Athens apartments which are part of a Greek hotel complex not later than 12 o’clock noon. By staying in the rooms or apartments beyond 12 o’clock noon and not later than 18:00 o’clock the customer is obliged to pay half the rent. If the customer stays in the premises after 18:00 o’clock, he is obliged to pay the rent for the whole day. If the customer denies paying the rent, then the owner has the right to remove from the rooms or apartments, the customer’s and his luggage and or belongings.
Q. = I made a couple of reservations for Athens hotels in Greece. I will be arriving late in some of them. Do I have to pay for the whole day for renting these Athens hotels or generally Greek hotels?
A. = The predetermined day of arrival is calculated entirely as for the rent, not taking into consideration the time of arrival. So if you arrive say 1:00 am or at any time, you will have to pay for the whole day. The day of departure is not calculated, unless the customer does not vacate the room. He should vacate the room not later than 12 o’clock noon.
Q. = After making a reservation from a list of Athens hotels in Athens Greece, at my surprise there was a mix-up… The owner of one of the Athens hotels informs me that I don’t have a place to stay at the specific Athens hotel or Greek hotel? What are my rights?
A. =. The Athens hotel owner owes to have the rooms or apartments which are part of a Greek hotel complex, and which the customer reserved either by means of some type of writing, telegraph, fax, or email or with a contract.
Q. = What happens if the owner of one of the Athens hotels does not have the accommodation?
A. = If the owner does not have the accommodation which is reserved, the Athens hotel owner is obliged to ensure the customers’ stay in an other Greek hotel of same at least class, in the same city, and with the same comforts and conditions as those that are advertised for his own Athens hotel. Also in this case, the owner of one of the Athens hotels owes to pay the expenses of transport and the difference in price that by any chance may exists between his own hotel and the other one. If it is not possible to find an alternative hotel, the owner is obliged to refund the customer with the total of price of the stay for the whole period. It is prohibited for the owner of any Athens hotels or Greek hotels to accept a reservation from a group where more beds are needed that the ones the hotel is licensed for. If the owner accepts a reservation for more beds than what he is permitted, a demotion of the hotel category to an inferior class for one year may take place.
Q. = After getting to the hotel which I reserved from a list of Athens hotels in Greece, in the same area I found a better and cheaper hotel down the road. Should I pay for the rest of my reservation with first Athens hotel or generally Greek hotel?
A. = If a room is leased for a certain time, the Athens hotel owner doesn’t have the right to cancel the lease before the agreed time period, unless the customer: a) violates the hotel regulations b) has a disease or illness that is contagious or is suffering from other illness or disease that may cause nuisance to the remaining customers of the hotel c) Violates the common manners.
Respectively the customer has to: a) Accept the Athens room or Athens apartment which is part of the hotel complex that was reserved by himself or by his representative, unless this is not what he reserved. b) Keep the Athens apartment or room up to the end of reservation period that was agreed, otherwise the customer is obliged to compensate the owner with the sum equal to half the rent of all the rest of the days that were reserved, where the daily rent is the agreed price of an overnight stay. All of the above may also take effect in the case where the customer did not arrive at the Greek hotel at the predetermined date of arrival, except in extreme cases such as acts of god example earth quakes etc, and which has to be proved with concrete evidence. The lease agreement between Athens hotel owner and customer is considered fair and powerful, provided that there exists relative documentation or evidence, example a written reservation confirmation.
This article is designed to help customer who have questions about Athens hotels, or hotels in Athens or Greek hotels or hotel apartments and rooms. If you think there is something fishy about your reservation you can contact, E.O.T the Greek organization of tourism or the tourist police in Athens Greece.